Car Transport FAQ

Before you hand over your vehicle for transport, you probably want your questions answered. For fast, effective, anytime service, we’ve compiled the answers to the questions we get asked most often. Of course, if the answer you want isn’t here, you can always contact us for more information.

How will my car be transported?

In most cases, your car will be shipped on an open car hauler—the type used to transport new vehicles from factories to dealerships. These haulers can generally carry 8 to 10 average-sized cars.

Upon request, your vehicle may be shipped in a closed car hauler. This option is more expensive and should only be used for high-end or collector vehicles.

Can I pack things in my car to be shipped with it?

No, unfortunately, you cannot ship your personal items in your car, for two reasons:

  1. The Department of Transport restricts the total weight of the car hauler, and this maximum is usually met with just the cars, at around 2,500 pounds each, and the hauler itself, at around 45,000 pounds.
  2. Personal items shipped with your vehicle are not covered by either liability or cargo insurance, and because the DOT prohibits shipping personal goods in vehicle being transported, no additional coverage is available to protect these items.

Will my car be protected?

It is every carrier’s mission to get your car to its destination safely and in the same condition in which it left. To that end, vehicles are protected in a number of ways:

  • With liability insurance, in case the car is damaged due to an accident or negligence on someone’s part
  • With cargo insurance, in case the car is damaged as a result of the transport process
  • With exterior covers, to protect the car from dirt, debris, and the elements (optional)
  • With interior covers, to protect the seats, carpet, and/or dash from dirt and damage (optional)
  • With enclosed carriers, to provide a completely protected, controlled environment (optional)

All of Car Transport’s carriers are fully licensed and insured, with friendly, expert drivers and staff to ensure the best possible experience for both you and your car.

How do I prepare my car for transport?

You don’t really need to do anything special to prepare your car for transport. You should remove personal items and any electronics or accessories that are not permanently attached to the vehicle, as these are not generally covered by insurance and may add weight to the vehicle, which will increase your shipping costs. You should also note the condition of your car, including any scratches, dents, rust, rips in the upholstery, etc. (Take pictures if you can.) Have the driver inspect your car upon pick-up and verify (in writing) its condition. That way, if anything does occur during transport, you have proof to accompany your claim.